Shipping and returns
Delivery time
Orders placed before 6:00 pm (Monday to Friday, battery in stock) ship the same day from our logistics centres. In mainland Spain and Portugal delivery takes 24-48 working hours. For the Balearic and Canary Islands, Ceuta, Melilla, the Portuguese islands and the rest of the European Union the usual time is 3 to 5 working days, depending on destination.
Once the parcel ships you will receive an email (and SMS) with the tracking number and the details of the carrier delivering your battery, so you can contact them directly.
Exceptions:
- Orders shipped by industrial freight (palletised) because of weight, volume or other characteristics: delivery time may be affected.
- Motorcycle batteries that must be activated before shipping.
- Stock shortages: the battery may ship from partner warehouses so it reaches you as soon as possible.
- Peak seasons (Christmas, Black Friday, summer): courier services may experience delays.
Shipping costs
Shipping costs are calculated in the cart according to destination and service (standard, express or cash on delivery) and include handling and packaging.
Delivery issues
Check the parcel on delivery. If you notice any sign of impact or damage, note it on the carrier's delivery slip and let us know within 24 hours of receipt. For palletised goods the deadline to report transport damage is also 24 hours from delivery.
If an order does not arrive within the estimated time this does not entitle you to claim the transport cost, except for express shipments with a surcharge, in which case we refund the difference between the express and standard service.
Returns
You have 14 days from receipt to return your order, provided the battery has not been used or installed and is in its original packaging.
In mainland Spain and Portugal, for orders shipped by standard parcel service, returns are free: let us know and we arrange collection at no cost. Once the battery is received and checked, we refund the amount by the same payment method.
The customer bears the return costs in these cases:
- Shipments outside the Peninsula (Balearic and Canary Islands, Ceuta, Melilla, Portuguese islands and other countries).
- Orders shipped by industrial freight (palletised).
Products expressly ordered without stock (made to order) cannot be returned except for manufacturing defects.
Questions? Write to info@baterias.com or call us on +34 951 870 157 (Mon–Fri 10:00–13:30 and 16:40–18:00 (Spanish time, CET)).