When will I receive my battery?
The batteries are sent by an external courier service for which we have contracted a 24-hour delivery service that, under normal circumstances, they are complying.
In addition, after each order we send you a link so that you can track your order and know at all times what situation it is in.
This 24-hour delivery service is met for batteries that meet the following conditions:
- They weigh less than 40 kilos
- Are suitable to send by express courier
- The destination is Spain and Portugal (peninsula).
For those cases in which the destination is located outside the Iberian Peninsula (Ceuta / Melilla, Mallorca, France, Italy, Germany, etc ...), the overall weight of the shipment is greater than 40 kilos, or due to the characteristics of the Product must be palletized, it will be sent by the transport agency that offers the best delivery time.
However, we must warn you that there are some situations in which the delivery time could be affected:
- Orders placed after 6:00 p.m. Those orders are very likely to suffer a delay in delivery due to not being able to be dispatched on the day.
- We handle a multitude of orders and in some rare exceptions, we may have a stock out of stock. In those cases, the battery would be sent by some of the distributors with whom we collaborate and in that case, the delivery times may undergo some modifications.
- Destination outside the peninsula or in towns far from the provincial capitals. In these cases, the distribution is not usually as agile as the orders made to the provincial capitals in the peninsula.
- Shipments to Portugal. Shipments to Portugal, on some occasions, tend to take a little more delay in shipments.
- Orders placed in high sales seasons, such as Christmas, Black Friday, etc ...
Although our obligation is to warn you of these situations, which we consider exceptional, we also have to tell you that, currently, our delivery rate in 24 hours is 87%, reaching close to 95% in provincial capitals.
However, if you urgently need to receive a battery, we recommend that you contact our customer service, who will do everything possible to receive the battery as soon as possible.